D.U.
www.digitu.com



All About CUESU
New User
Walkthrough


Online User
Manual

Download Catalog
Contact CUESU
Training &
Curriculum Guide

What's New

 

































 

 

 

 

 

 

 

 

BACK TO TOP

 

 

 

 

 

 

 

 

 

 

BACK TO TOP

 

 

 

 

 

 

 

 

 

BACK TO TOP

 

 

 

 

 

 

 

 

 

BACK TO TOP

 

 

 

 

 

 

 

 

 

 

 

 

BACK TO TOP

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

BACK TO TOP

Training &38; Curriculum Guide

Part 3: Employee Curriculums
This section provides suggested employee curriculums. This will help your managers decide which courses are best for their employees.

CUES Online University was designed specifically for professionals working for financial institutions. To assist busy managers, we have developed suggested curriculums. These are only suggestions and should be modified depending on the learning need and the employee's current knowledge. With over 80 courses available, you can easily create curriculums tailored to meet your firm's specific needs. The table below provides suggested curriculums for most professionals found in financial institutions. Browse through the lists, or click on the curriculum target group of your choice.

Accounting and Finance ( includes ALM and auditing)

Advanced Financial Math
Analyzing Corporate Cash Flows
Basic Financial Statements
Business Writing Skills
Complinace Training: Loans to Insiders
Evaluating Financial Leases: The Lease Vs. Purchase Decision
The Federal Reserve and the Implementation of Monetary Policy
Financial Statements for Commercial Banks
Hiring Skills
Interest Rate Risk Management
Liquidity Management for Depository Institutions
Negotiable Instruments and Endorsements
Oral Communication Skills
Performance Appraisals and Meetings

All Employees (especially new employees)

Business Writing Skills
Commercial Banks: An Introduction
Credit Unions: An Introduction
Conflict Resolution
Diversity in the Workplace
Financial Institution Regulation
Handling Consumer Complaints
Leadership Skills
Meeting Management Skills
Oral Communications Skills
An Overview of US Financial Institutions
Performance Appraisals and Meetings
A Primer on Sexual Harassment in the Workplace
Project Management
Professional Business Dress
Quality Member Service: Face to Face and on the Phone

Call Center Telemarketing

Cross-selling Financial Products
Handling Consumer Complaints
Handling Sales Objections
New Account Representatives Training
Oral Communication Skills
Quality Member Service: Face to Face and on the Phone
Sales Management
Sales Skills for Financial Products
Telemarketing Programs and Skills
Share Draft Types and NCUSIF Insurance of Accounts

Compliance

Collection Practices and Workouts
Compliance Training: Bank Secrecy Act
Compliance Training: Check Fraud
Complinace Training: Check Kiting
Compliance Training: Community Reinvestment
Compliance Training: Consumer Lending (Regs: B, Z)
Compliance Training: Deposit Operations (BSA: Regs: CC, DD,
E, D, Q)
Compliance Training: Expedited Funds Availability
Compliance Training: Fair Credit Reporting and Fair Debt
Collection Practices
Compliance Training: Identity Theft
Compliance Training: Home Mortgage Disclosure Act
Compliance Training: Loans to Insiders
Compliance Training: Loans Secured by Real Estate (Reg. Z)
Compliance Training: Office of Foreign Assets Control
Compliance Training: National Flood Insurance Program
Compliance Training: Privacy of Consumer Financial Information
Compliance Training: Regulation Q
Compliance Training: Solders' and Sailors' Civil Relief Act
Compliance Training: Truth in Savings
Financial Institution Regulation
Home Mortgage Processing and Compliance (Fair Housing; Reg
B; Reg Z; RESPA; and Flood Disaster)
Insterest Rate Risk Management
Negotiable Instruments and Endorsements
New Accounts Representative Training
Performance Appraisals and Meetings
Share Draft Types and NCUSIF Insurance of Accounts
Telemarketing Programs and Skills

Directors, Committee Members, & Volunteers

Corporate Governance of Credit Unions
Overview of Credit Unions: Organization, Structure, & History
Products, Services, and Financial Aspects of Credit Unions

Human Resources

Business Writing Skills
Compliance Training: Loans to Insiders
Conflict Resolution
Diversity in the Workplace
Hiring Skills
Leadership Skills
Oral Communication Skills
Meeting Management Skills
Performance Management Skills
Performance Appraisals and Meetings
Primer on Sexual Harassment in the Workplace
Professional Business Dress
Supervisory Management I
Supervisory Management II: Performance Management

International Finance Staff

Compliance Training: Office of Foreign Assets Control
Hiring Skills
Methods of International Payment

Lending: Business Lending Staff

Analyzing Company Cash Flows
Basic Financial Statements
Collection Practices and Workouts
Conflict Resolution
Evaluating Business Loans
Evaluating Financial Leases: The Lease Vs. Purchase Decision
Financing Alternatives for Small Business
Hiring Skills
Lending on Commercial Real Estate
Performance Appraisals and Meetings

Lending: Consumer Lending Staff

Collection Practices and Workouts
Compliance Training: Consumer Lending
Compliance Training: Fair Credit Reporting and Fair Debt
Collection Practices
Consumer Credit Lending Practices
Lending on Commercial Real Estate
Performance Appraisals and Meetings

Lending: Mortgage Lending/Servicing Staff

Collection Practices and Workouts
Compliance Training: Community Reinvestment
Compliance Training: Home Mortgage Disclosure Act
Compliance Training: Loans Secured by Real Estate (Reg. Z)
Compliance Training: National Flood Insurance Program
Compliance Training: Soldiers' and Sailors' Civil Relief Act
Conflict Resolution
Hiring Skills
Home Mortgage Processing and Compliance
Home Mortgages and the Mortgage Market
Introduction to Appraisal
Performance Appraisals and Meetings
Residential Mortgage Banking Functions
Servicing Home Mortgages
Underwriting Home Mortgages

Management

Business Writing Skills
Compliance Training: Loans to Insiders
Conflict Resolution
Financial Institutions and the Internet
Handling Consumer Complaints
Hiring Skills
Improving Negotiation Skills
Interest Rate Risk Management
Leadership Skills
Liquidity Management for Financial Institutions
Measuring Depository Branch Performance
Meeting Management Skills
Oral Communication Skills
Performance Appraisals and Meetings
Product Management
Restructuring the Financial Services Industry
Sales Management
Supervisory Management I
Supervisory Management II: Performance Management
Telemarketing Programs and Skills

Marketing

Compliance Training: Identity Theft
Compliance Training: Regulation Q
Conflict Resolution
Handling Consumer Complaints
Hiring Skills
Local Promotion and Advertising Programs
Meeting Management Skills
Sales Management
Successful Advertising Practices
Successful Direct Mail Marketing Techniques
Telemarketing Programs and Skills

New Accounts Personnel

Compliance Training: Bank Secrecy Act
Compliance Training: Check Fraud
Compliance Training: Check Kiting
Compliance Training: Deposit Operations
Compliance Training: Expedited Funds Availability
Compliance Training: Identity Theft
Compliance Training: Office of Foreign Assets Control
Compliance Training: Privacy of Consumer Financial Information
Compliance Training: Truth in Savings
Conflict Resolution
Coverdell IRAs
Cross-selling Financial Products
Handling Consumer Complaints
Handling Sales Objections
Individual Retirement Accounts: Traditional IRAs
Individual Retirement Accounts: Roth IRAs
Negotiable Instruments and Endorsements
New Accounts Representatives Training
Oral Communication Skills
Quality Member Service: Face to Face and on the Phone
Share Draft Types and NCUSIF Insurance of Accounts

Personal Banker/Financial Advisor/Financial Planner

Basic Financial Math
Compliance Training: Bank Secrecy Act
Compliance Training: Deposit Operations
Compliance Training: Identity Theft
Compliance Training: Nondeposit Investment Product Sales
Conflict Resolution
Compliance Training: Privacy of Consumer Financial Information
Cross-selling Financial Products
Handling Consumer Complaints
Handling Sales Objections
Oral Communication Skills
A Primer on Financial Markets
Retirement Planning Basics for Financial Planners
Sales Skills for Financial Products
Telemarketing Programs and Skills
Understanding Mutual Funds
Share Draft Types and NCUSIF Insurance of Accounts

Portfolio Management

The Federal Reserve and the Implementation of Monetary Policy
Liquidity Management for Depository Institutions
A Primer on Financial Markets
Understanding Mutual Funds

Sales

Business Writing Skills
Compliance Training: Regulation Q
Conflict Resolution
Cross-selling Financial Products
Handling Consumer Complaints
Handling Sales Objections
Hiring Skills
Meeting Management Skills
New Accounts Representatives Training
Oral Communication Skills
Performance Appraisals and Meetings
Sales Management
Sales Skills for Financial Products
Telemarketing Programs and Skills

Senior Management

Business Writing Skills
Compliance Training: Loans to Insiders
Conflict Resolution
Financial Institutions and the Internet
Hiring Skills
Interest Rate Risk Management
Leadership Skills
Liquidity Management for Depository Institutions
Measuring Depository Branch Performance
Meeting Management Skills
Oral Communication Skills
Performance Appraisals and Meetings
Product Management
Restructuring the Financial Services Industry
Sales Management
Strategic Planning for Financial Institutions

Teller/Member Service Reps

Compliance Training: Bank Secrecy Act
Compliance Training: Check Fraud
Compliance Training: Check Kiting
Compliance Training: Deposit Operations
Compliance Training: Expedited Funds Availability
Compliance Training: Office of Foreign Assets Control
Compliance Training: Privacy of Consumer Financial Information
Compliance Training: Soldiers' and Sailors' Civil Relief Act
Compliance Training: Truth in Savings
Conflict Resolution
Cross-selling Financial Products
Handling Consumer Complaints
Handling Sales Objections
Hiring Skills
Negotiable Instruments and Endorsements
New Accounts Representatives Training
Performance Appraisals and Meetings
Oral Communication Skills
Quality Customer Service: Face to Face and on the Phone
Sales Management
Share Draft Types and NCUSIF Insurance of Accounts
Telemarketing Programs and Skills
Teller Training

Part 4: Marketing Material will provide you with material in MS Word format that you can use when preparing your internal marketing effort. To go to Part 4, click here.


More of the Training and Curriculum Guide:
Main Page
Part 1: CUES Online University as a Training Tool
Part 2: Using CUESU in Your Training Program
Part 4: Marketing Material
Part 5: Information Resources