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Welcome to the CUESU Course Job Catalog. Use the chart below to search for your desired course by job title.

The courses shown here are merely recommendations. Each firm must choose which courses are most appropriate for each job type.

Linked Free University courses are found in a special catalog which you can link to here: Linked Free University Catalog

(All courses require passwords to use).

Accounting:

Advanced Financial Math
Analyzing Company Cash Flows
Basic Financial Statements
Evaluating Financial Leases: The Lease Versus Purchase Decision
The Federal Reserve and the Implementation of Monetary Policy
Financial Statements for Credit Unions
Interest Rate Risk Management
Liquidity Management for Credit Unions
A Primer on Financial Markets

Business Lending:

Advanced Financial Math
Analyzing Company Cash Flows
Collection Practices and Loan Workouts
Compliance Training: Bank Secrecy Act for Lending Employees
Evaluating Business Loans
Evaluating Financial Leases: The Lease Versus Purchase Decision
Financing Alternatives for Small Businesses
Lending on Commercial Real Estate
Quality Member Service: Face to Face and on the Phone

Call Center (Telemarketing):

Business Etiquette
Cross-selling Credit Union Products
Handling Consumer Complaints
Handling Sales Objections
New Account Representative Training
Oral Communication Skills
Quality Member Service: Face to Face and on the Phone
Sales Skills for Financial Products
Share Account Types and NCUSIF Insurance of Accounts
Telemarketing Programs and Skills

Consumer Lending:

Collection Practices and Loan Workouts
Compliance Training: Bank Secrecy Act for Lending Employees
Compliance Training: Consumer Lending
Compliance Training: Fair Credit Reporting and Fair Debt
Collection  Practices
Consumer Credit Lending Practices
Compliance Training: Fair Lending Laws (Fair Housing Act, ECOA,
Reg. B)
Indirect Lending
Quality Member Service: Face to Face and on the Phone

Credit Counselor (Collections):

Collection Practices and Loan Workouts
Compliance Training: Servicemembers Civil Relief Act of 2003
Compliance Training: Fair Credit Reporting and Fair Debt
Collection  Practices
Credit Reports, Scoring and Counseling and Debt Management
Handling Consumer Complaints
Quality Member Service: Face to Face and on the Phone

Human Resources:

Business Etiquette
Business Writing Skills
Coaching Employees
Compliance Training: Unlawful Harassment
Conflict Resolution
Diversity in the Workplace
Drug-Free Workplace Program
Greening the Office
Hiring Skills
Interview Skills
Leadership Skills
Meeting Management Skills
Office Safety
Oral Communication Skills
Performance Appraisal and Meetings
A Primer on Sexual Harassment in the Workplace
Professional Business Dress - Men
Professional Business Dress - Women
Supervisory Management I
Supervisory Management II : Performance Management
Violence in the Workplace

Manager/Supervisor:

Business Etiquette
Business Writing Skills
Cash Management Services
Coaching Employees
Community Relations Programs
Conflict Resolution
Credit Unions and the Internet
Diversity in the Workplace
Drug-Free Workplace Program
Ethics for Credit Unions
Financial Ratios for Credits Unions
Future of Credit Unions
Greening the Office
Handling Consumer Complaints
Hiring Skills
Improving Negotiation Skills
Interest Rate Risk Management
Leadership Skills
Measuring Depository Branch Performance
Meeting Management Skills
Oral Communication Skills
Overview of Credit Unions: Organization, Structure, and History
Performance Appraisal and Meetings
Products, Services, and Financial Aspects of Credit Unions
Project Management
Restructuring the Financial Services Industries
Sales Management
Stress Management
Supervisory Management I
Supervisory Management II : Performance Management
Team Building
Teams and Team Effectiveness
Telemarketing Programs and Skills
Time Management
Violence in the Workplace

Mortgage (Home) Loan Officer:

Collection Practices and Loan Workouts
Compliance Training: Bank Secrecy Act for Lending Employees
Compliance Training: Community Reinvestment (Reg BB) 
Compliance Training: Escrow Accounts and Disclosures
Compliance Training: Fair Lending Laws (Fair Housing Act, ECOA,
Reg. B)
Compliance Training: Home Mortgage Disclosure Act
Compliance Training: Truth in Lending - Loans Secured by Real
Estate (Reg: Z)
Compliance Training: National Flood Insurance Program
Compliance Training: Servicemembers Civil Relief Act of 2003
Conflict Resolution
Credit Reports, Scoring and Counseling and Debt Management
Home Mortgage Processing and Compliance (Fair Housing; Reg
B; Reg Z; RESPA; and Flood Disaster)  (CRCM) (CLBB)
Home Mortgages and the Mortgage Market
Introduction to Appraisal
Quality Member Service: Face to Face and on the Phone
Residential Mortgage Banking Functions
Servicing Home Mortgages
Underwriting Home Mortgages
Uniform Residential Loan Application

Mortgage (Home) Loan Processing:

Compliance Training: Bank Secrecy Act for Lending Employees
Compliance Training: Escrow Accounts and Disclosures
Compliance Training: Fair Lending Laws (Fair Housing Act, ECOA,
Reg. B)
Credit Reports, Scoring and Counseling and Debt Management
Home Mortgage Processing and Compliance (Fair Housing; Reg
B; Reg Z; RESPA; and Flood Disaster)  (CRCM) (CLBB)
Home Mortgages and the Mortgage Market
Introduction to Appraisal
Uniform Residential Loan Application

Mortgage (Home) Loan Servicing:

Collection Practices and Loan Workouts
Compliance Training: Bank Secrecy Act for Lending Employees
Compliance Training: Escrow Accounts and Disclosures
Compliance Training: Fair Credit Reporting and Fair Debt
Collection Practices  (CRCM) (CLBB)
Credit Reports, Scoring and Counseling and Debt Management
Quality Member Service: Face to Face and on the Phone
Residential Mortgage Banking Functions
Servicing Home Mortgages
Underwriting Home Mortgages

New Accounts (Member Service) Representative:

Compliance Training: Bank Secrecy Act  (CRCM)
Compliance Training: Bank Secrecy Act for Deposit Operations
Employees
Compliance Training: Check Fraud  (CRCM) (CFSSP)
Compliance Training: Check Kiting
Compliance Training: Deposit Operations
Compliance Training: Expedited Funds Availability (Reg. CC)
Compliance Training: Expedited Funds Availability: Check 21
Compliance Training: Identity Red Flag Programs
Compliance Training: Identity Theft
Compliance Training: Office of Foreign Assets Control  (CRCM)
Compliance Training: Privacy of Consumer Financial Information
Compliance Training: Safeguarding Customer Information
Compliance Training: Truth in Savings (NCUA Part 707)
Consultative Selling
Coverdell Education Savings Accounts
Cross-selling Credit Union Products
Financial Institution Regulation
Handling Consumer Complaints
Handling Sales Objections
Health Savings Accounts
Home Banking and Bill Paying
Individual Retirement Accounts: Roth IRAs
Individual Retirement Accounts: Traditional IRAs
Negotiable Instruments and Endorsement
New Account Representative Training
Office Safety
Oral Communication Skills
Quality Member Service: Face to Face and on the Phone
Share Account Types and NCUSIF Insurance of Accounts
Trust Services
Understanding Mutual Funds

New Employees:

Adult Financial Abuse
Business Etiquette
Compliance Training: Unlawful Harassment
Credit Unions: An Introduction
Diversity in the Workplace
Ethics for Credit Unions
Future of Credit Unions
Knowing the Competition: An Introduction to Commercial Banks
Office Safety
Personal Computer and Internet Security
A Primer on Sexual Harassment in the Workplace for Employees
Professional Business Dress - Men
Professional Business Dress - Women
Violence in the Workplace

Operations:

Cash Management Services
Check Clearing and Electronic Payment Systems
Compliance Training: Deposit Operations
Compliance Training: Electronic Funds Transfer Act (Reg. E)
Compliance Training: Expedited Funds Availability (Reg. CC)
Compliance Training: Expedited Funds Availability: Check 21
Financial Institution Regulation
Home Banking and Bill Paying
Negotiable Instruments and Endorsement
Safe Deposit Box Operations
Trust Services

Personal Banker/Financial Advisor/Financial Planner:

Adult Financial Abuse
Beginning Financial Math
Compliance Training: Bank Secrecy Act
Compliance Training: Bank Secrecy Act for Deposit Operations
Employees
Compliance Training: Nondeposit Investment Product Sales 
(CRCM)
Compliance Training: Privacy of Consumer Financial Information
(Reg: P)  (CRCM)
Compliance Training: Safeguarding Customer Information
Compliance Training: UCC Revised Article 9
Consultative Selling
Cross-selling Credit Union Products
Handling Sales Objections
Marketing to Older Adults
Oral Communication Skills
A Primer on Financial Markets
Retirement Planning Basics for Financial Planners
Sales Skills for Financial Products
Share Account Types and NCUSIF Insurance of Accounts
Understanding Mutual Funds

Portfolio Managers:

The Federal Reserve and the Implementation of Monetary
Policy
Liquidity Management for Credit Unions
A Primer on Financial Markets
Understanding Mutual Funds

Teller:

Adult Financial Abuse
Check Clearing and Electronic Payment Systems
Compliance Training: Bank Secrecy Act
Compliance Training: Bank Secrecy Act for Deposit Operations
Employees
Compliance Training: Bank Secrecy Act for Lending Employees
Compliance Training: Check Fraud  (CRCM) (CFSSP)
Compliance Training: Check Kiting
Compliance Training: Deposit Operations
Compliance Training: Electronic Funds Transfer Act (Reg. E)
Compliance Training: Expedited Funds Availability (Reg. CC)
Compliance Training: Expedited Funds Availability: Check 21
Compliance Training: Identity Red Flag Programs
Compliance Training: Office of Foreign Assets Control  (CRCM)
Compliance Training: Privacy of Consumer Financial Information
(Reg: P)  (CRCM)
Compliance Training: Safeguarding Customer Information
Compliance Training: Truth in Savings (NCUA Part 707)
Cross-selling Credit Union Products
Handling Cash for Tellers
Handling Consumer Complaints
Handling Sales Objections
Negotiable Instruments and Endorsement
Oral Communication Skills
Professional Teller Series:
Overview of Teller Responsibilities
Handling Cash for Tellers
Transactions Involving Endorsements, Deposits, and Paying and
Cashing Checks
Understanding Compliance Regulations
Teller Customer Service Standards
Teller Cross- and Up-selling Skills
Fraud at the Teller Station
Dealing with Office Security, Robbery and Bomb Threats
Quality Member Service: Face to Face and on the Phone
Share Account Types and NCUSIF Insurance of Accounts
Teller Training

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